We respect your privacy and are committed to maintaining it. Your visit to this website and the sale of our goods to you using this website are subject to this Privacy Policy and our Terms and Conditions.

ButterflyB reserves the right to change the terms of this policy and revised terms will be posted on our website. This Privacy Policy shall be interpreted in all respects in accordance with the laws of Australia.

Data Collection and Storage

ButterflyB may collect and use non-personally identifiable information that you provide for statistical and marketing purposes. Personal information collected by ButterflyB may be stored and processed in Australia, or any other country in which ButterflyB maintain facilities.

Except as otherwise disclosed in this Privacy Policy, we will only use the personal information you provide through this website for the purposes of processing your order and responding to any comments or questions you may have.

Data Usage and Accuracy

ButterflyB may occasionally contact you by email or post about forthcoming events and to tell you about our products and promotions. This may include looking at your order history to inform you about new product launches and events that may be of particular interest to you.

ButterflyB will endeavour to ensure that reasonable steps are taken to create accurate records of any personal information you have submitted through the website. However, we do not assume responsibility for confirming the ongoing accuracy of your personal information.

Should any of your personal details change, or should you no longer wish to receive communications from us, you may update your details or chose to opt-out at any time by visiting the “My Account” page. Alternatively, please contact our customer services team on freephone 1300 409 226 (our lines are open from 8.30am to 6pm, Monday to Saturday (EDT). ) or email us at stating your exact name, email address and postal address.

If you advise us that your personal information is no longer accurate we will make corrections so far as is practicable. Please update your records if any of the information that you provide during registration change.

Disclosing Information to Third Parties

ButterflyB uses other companies to perform functions on our behalf in relation to the purposes included in this Privacy Policy. Such functions include credit/debit card collection, validation and authorisation and webhosting.

Any third party used by ButterflyB may be provided with access to your personal information, but only where this information is relevant for them to perform their functions. This information will not be used for any other purpose.


Cookies are small pieces of information that are stored by your internet browser on your computer’s hard drive. ButterflyB uses cookies to:

  • Place items in your shopping basket.
  • Keep track of your current order; should you wish to complete your order at another time.
  • Help identify you as you move around our website.
  • Provide site usage; information which together with purchase information, will help us improve and develop the products and services we offer.

These cookies do not store any personal information. You will need to ensure your cookies are enabled in order to use our website; this will allow you to register your details and to make purchases.


ButterflyB takes the privacy of our customers very seriously and we are committed to protecting the security of your data, both on and off line.

For security reasons, we strongly recommend that you do not send credit card numbers by standard email and only use the secure (PayPal) facility for making payments.  We also recommend that you do not share your account login details with anybody.


When you shop on our website, we will ask you to input personal information such as your name, e-mail address, billing address, delivery address, telephone number, product selections.

When you submit your personal information on this website, you will be asked to consent to the processing and transfer of your personal information at the checkout stage, as set forth in this Privacy Policy and our Terms & Conditions.


Should you have any questions or concerns regarding our website or Privacy Policy, please email us at Alternatively, please contact our customer services team on freephone 1300 409 226 (our lines are open from 8.30am to 6pm, Monday to Saturday (EDT). )